Shipping + Returns
A flat rate of $12.00 for shipping on all orders within Australia.
All items are dispatched from our warehouse within 48 hours of receiving your order, unless your order is placed on a weekend, public holiday or during a peak period. If placed during a sale, or peak periods such as Christmas and Back to School please allow up to 7 days for your order to be shipped (not including weekends). For international orders, please contact us at firstname.lastname@example.org. International shipping charges will be applied to your order before it is processed.
Apple and Mint ships orders using Couriers Please - www.couriersplease.com.au. All parcels sent via Couriers Please will arrive to the supplied shipping address within 1-10 working days depending on your location. Apple and Mint does not accept responsibility for any losses or damages occurred in the process. The delivery times provided by Apple and Mint are estimates only and we will not be held accountable for late deliveries or loss or damage relating to late deliveries. Couriers Please does not ship to PO Boxes, please provide a postal address that is valid at time of checkout.
You will receive an order confirmation email from Apple and Mint to confirm that your order has been placed. Once your order is ready for collection by Couriers Please you will receive an email with tracking information. Please check your email/junk folder to ensure you have received this information. If you still can’t find it, please contact us with your order number to check the status of your order.
In the event a parcel is re-sent back to us due incorrect addres, non collection, or no contact from the customer after the card has been left by Couriers Please. A re-delivery fee of $12 will be charged to have this item sent back to you.
Pick-up within the Sutherland Shire is available at checkout. Collection details will be provided to you via email once your order is packaged and ready for collection. Pick up is avalable Monday, Wednesday and Thursday of each week.
TRACK YOUR PARCEL HERE
On receiving your Apple & Mint product, it should be free from any defects in materials and workmanship. In the unlikely event you feel that you’ve received a damaged product, please contact our office within 5 days of receiving your goods so we can ascertain the damage. All defective items will be replaced at our discretion. We may request you email us photographs of the product prior to sending a replacement. Please do not send any damaged/faulty products back to us without receiving a ‘returns ID number’ first. For further information on our warranty please click here
If you are not entirely satisfied with your purchase, we offer a 14 day money back guarantee on any product purchased via our Apple & Mint website with proof of purchase. Please contact us prior to sending your purchase back to us so we can provide you a ‘returns ID number’. Once this has been supplied simply return your item in the original packaging and we will refund the purchase within 10 business days. All shipping/handling charges are non-refundable. We recommend you return all products using registered post, as without a tracking number we will not be able to track lost parcels. Returns due to an unwanted product or change of mind is at the cost of the customer.
If the item has been purchased from one of our retailers, and not directly through this site, you will need to return the item back to the original place of purchase along with proof of purchase. Please note this will be at the discretion of the store and subject to their internal returns policy.
For return or exchange information, please contact us at: email@example.com