If you have a question you can't see answered below, send us an email and we'll be sure to help you out firstname.lastname@example.org
All payments are processed online securely by PayPal, Stripe or Bank Deposit. You do not need a PayPal account to purchase from our store and your credit card details are not stored by the site. We do not sell, trade or otherwise transfer to outside parties any personal information.
Our head office is open Monday - Thursday 9-4pm. Though you have the freedom of shopping on our website 24 hours a day!
• email us at email@example.com
Please check your order confirmation email thoroughly. If there are any errors, changes or incorrect address details please email us immediately. Please note that changes cannot be made once your order is shipped.
All orders with an item that is on pre-order will be held until the pre-ordered goods are available for shipping. This includes items that may not be on pre-order at the time of placing your order. If you would like part of your order sent prior to the release of the pre-ordered goods additional postage costs will be charged.
All our products are made of an EVA water-resistent easy clean coated linen exterior. Due to the nature of this material you may find some anomalies / marks that may appear in the weave of the fabric. Please note this is not a fault.
We recommend that you spot clean exterior, wipe clean interior on all our products and allow to air dry. Our products are not washing machine, dryer or dishwasher safe.
To get the best out of your lunch bag we suggest cleaning the inside with a dry cloth/paper towel and mild detergent (spray & wipe) if necessary. We don't recommend placing them in water, or using water inside the bag to clean the product. We find any type of baby wipe to be amazing at getting into those tough little grooves. We do recommend that you remove the cooling panel immediately after use, and freezing the cooling panel without the grey pouch on, as this can cause condensation once defrosting from the material. Wipe down the inside of the pocket and leave open to air dry completely before next day use. Whilst each lunch bag comes with their very own cooling panel, at times we may advertise/sell them without. Please ensure that you have read over the description page of the product you are interested in prior to purchasing.
Our products are constructed with durable, long-lasting materials to ensure a consistent high level of quality. If you receive an item that does not perform due to a defect in workmanship, we will happily replace the item you have purchased, or offer a refund where the item is no longer available. All our current products are covered by a four to six-month limited warranty against manufacturing faults from the date of purchase. Any products purchased as part of our discontinued range are covered by a three-month limited warranty against manufacturing faults from the date of purchase
Please remember that our products are designed for children and will be subject to everyday wear and tear. This warranty does not cover damage resulting from improper use, standard wear and tear, watermarks, mould, stains, or accidents.
Items damaged through general or extreme use, not used as intended or if the product is outside the warranty time-frame the item/s can be replaced, at the purchasers expense + shipping costs.
If you find your product has a manufacturing fault, please contact our office immediately so we can arrange for the product to be returned to us. All items must be returned before a replacement/refund is given. Please supply us with your order number and photographs of the fault via email.
Sale items are final and cannot be returned for a refund, exchange or store credit, other than in the event of them being faulty.
Our Apple and Mint products are currently sold online through our website. For wholesale enquiries please send an email request to firstname.lastname@example.org
All information collected on this site will be kept confidential and will not be sold, disclosed to third parties or reused without your permission. If you sign up to receive newsletters, we will email you periodically with new product announcements, sales and specials. If you do not want to receive these newsletters, simply click the unsubscribe button at the bottom of your email.